How do I order?
Choose a product and quantity, add it to the cart, then select Continue via WhatsApp. The prepared message includes your items, SKUs, quantities and subtotal. Review it and choose whether to send it. Confirm stock, configuration, delivery and the full total before agreeing to an order.
Can I pay on this website?
No. Online checkout and payment gateways are disabled. Browsing, adding to the cart and sending an inquiry do not create a paid or confirmed order.
Where do you deliver?
The current scope is the contiguous 48 United States. Alaska, Hawaii, US territories and military addresses are outside this scope. Share your ZIP code to check availability.
Are shipping charges included?
The cart subtotal covers products only, in USD. Shipping, handling, applicable taxes and the final total must be confirmed before your order is accepted.
How long does delivery take?
Ask for the handling time and estimated transit time for your SKU and address. US stock reflects supplier inventory at the last update and is not a fixed delivery promise. See US delivery.
Is packaging discreet?
Confirm the outer packaging, label details and signature requirement for your SKU before ordering. These arrangements depend on the warehouse and carrier.
Will I receive tracking information?
Request the carrier and tracking number once dispatch is confirmed. Contact ADA if tracking stops updating or the parcel cannot be located.
Can I return or cancel an order?
You can edit your cart before order confirmation. For an accepted order, contact ADA promptly and refer to the written terms agreed before purchase. Read Returns & after-sales support before sending any parcel back.
What if an item arrives damaged or incorrect?
Keep the packaging and shipping label. Contact ADA with your order reference, SKU and clear photographs, and avoid use or attempted repairs until the next steps are agreed.
Are accessories and warranty included?
Photographs do not establish the packing list or warranty. Confirm the included head, hair, accessories, actual configuration and written warranty coverage for your exact SKU.
How should I care for the product?
Follow the manufacturer’s instructions for the specific material and model. Ask for approved cleaning, drying, stain-prevention and storage guidance before using unfamiliar products.
Is stock updated in real time?
No. The site uses imported supplier inventory. The cart does not lock or deduct stock, so availability must be confirmed before order acceptance.